Forum Discussion

Tutor

May 31, 2021

Solved

Google Home app cannot connect to devices from Home app since upgrading to MR60

Hey all. I've been having difficulty with my Google Home Devices ever since i got the MR60 Nighthawk Mesh devices. When I first connected the mesh network I was unable to cast to my Nest Display fro...

JECaine
Jun 17, 2021
I wanted to say thank you to anyone who responded and tried to help with this issue. No one here nor at Netgear knew how to fix it so I assume it was unique to me. I decided to buy 2 MoCA adapters which uses your existing coax in your home to broadcast a signal to other routers/wireless APs in your home. I was able to wire my Xbox and Tivo and get much better stability and
streaming quality. Plus that router is providing a wireless signal to the lower floors of my home and my google issue seems to be fixed! If anyone is curious about the MoCA technology, this is what I bought:

https://www.amazon.com/Actiontec-MoCA-Network-Adapter-Ethernet/dp/B088KV2YYL/ref=asc_df_B088KV2YYL/?tag=hyprod-20&linkCode=df0&hvadid=459454121958&hvpos=&hvnetw=g&hvrand=3974325306782213413&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9007795&hvtargid=pla-930731861950&th=1

Thanks again
JC

JECaine

Tutor

Jun 03, 2021

This message has been up for a few days now. No one has any suggestions? hmm. I moved one of my satellites yesterday to eliminate moving between satellites and seeing if I stayed connected to the router if it would keep me connected to the same network the google home devices were connected to if that fixed the issue, but sadly it didn't.

Christian_R

NETGEAR Employee Retired

Jun 07, 2021

Hello JECaine,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

https://www.netgear.com/support/contact.aspx

Christian

JECaine
Tutor
Jun 10, 2021
yea I tried this. the first person I spoke to had never heard of the issue so he had me turn off the SIP ALG in the Wan settings. that worked for about 5 minutes (about as long as logging off/on the network does). The second person I spoke to had me forward some ports. She tried to get me to open the ports for all of my google devices but didn't realize you can only open one port per device. so she puts me on hold, and when she takes me off hold I'm in Google's IVR. Thanks EVE. The third person I spoke to said she was going to transfer me to the mesh department and would stay on the line with me and never came back. This will most definitely be my very last netgear device I ever own.
- Christian_R
  NETGEAR Employee Retired
  Jun 11, 2021
  Hello JECaine,
  
  Thanks for the update. Has our support team been able to follow up with you recently?
  
  Regards,
  
  Christian
  - JECaine
    Tutor
    Jun 12, 2021
    Yes, but they keep suggesting things that don't make sense. Like port forwarding, which allows traffic from outside through a firewall. This is an internal network issue. And adding the router to the Home app. Which, I've had these for years I've never heard of adding a routing device to the home app. I've added other apps to the home app so Google can interact with them but not a routing device. Was unable to do what she was saying at thr time she called back, so I'll have to call her a find out what she meant.
    
    This is my third attempt to extend ny network wirelessly with netgear products and they've all had problems. It could be my house. It's big & split level, so I'm probably going to return the mesh system to Costco and go with a series MoCA adapters around the house. I prefer a wired network and I just learned about MoCA. I'll give them a couple more tries before buying the MoCA adapters
    
    Thanks for following up