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Forum Discussion
Solved
HomePod Mini Not working on MR60 Mesh WHEN Satellites are NOT Plugged in
After working with Apple support on this we came to the conclusion that the homepod mini can airplay fine (my Apple TV too) ONLY when none of the satilites are powered on. Works for all the AirPlay f...
- When you upgrade/downgrade, always do it satellite first, router after:
103 beta for MR60 https://ntgr.my.salesforce.com/sfc/p/300000000xsV/a/0y00000056JP/J38PBLjMmRLFiBA.rZ3qMk516lZy0vHSpvBSeMBA_do
103 beta for MS60:
https://ntgr.my.salesforce.com/sfc/p/300000000xsV/a/0y00000056JQ/68c76CRT0ugwEUuOpPyVBJVosFw8z36VQqT3wzdV6RI
According to their support the fix should come in next firmware, in between you can try this.
Hi James,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
Looks like I have no coverage though - I bought back in November 2020 for almost $300 and yet left alone. Only place it lets me get help is asking the Q in the community forum :(
Thanks for the suggestion.
James
If it helps, I have the same issue with airplaying. Sometimes it does work when the homepods and phone happen to connect to the same router / satellite. Hopefully they update the firmware and resolve this issue.
- I talked to them on the weekend but I was out of the house. So they will call me back this Tuesday. They said the official satellite had Eli g is Netgear. Their router is not ha doing the hand offs. He did have one more thing to try but that will be on Tuesday they said.
I can turn off the the two satires and it works fine. Even my Apple TV and iPad have the same issue too. That’s why they say it’s Netgear. They pulled all the logs off my phone when we tried it the other day and they called back a week later saying that on the call after looking through my iPhone 12 logs.
your support page doesn't work
I am tired of wasting almost a year on this issue with no help from Netgear. Surprised this company is even runinng - upper management even know of this? Tax season I am throwing Netgear away and buying the compition! I got way more support from Apple on a device half the cost. I wish I knew someone in the media to give this story too..... well....
I even posted on Twitter and it gets ignored. Just tired of this product, the company, and its lack of service!
- I was told today to go get another one from Costco and “try” to see if it works out… seriously