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Forum Discussion
jaymz69
Mar 20, 2021Apprentice
HomePod Mini Not working on MR60 Mesh WHEN Satellites are NOT Plugged in
After working with Apple support on this we came to the conclusion that the homepod mini can airplay fine (my Apple TV too) ONLY when none of the satilites are powered on. Works for all the AirPlay f...
- Nov 10, 2021When you upgrade/downgrade, always do it satellite first, router after:
103 beta for MR60 https://ntgr.my.salesforce.com/sfc/p/300000000xsV/a/0y00000056JP/J38PBLjMmRLFiBA.rZ3qMk516lZy0vHSpvBSeMBA_do
103 beta for MS60:
https://ntgr.my.salesforce.com/sfc/p/300000000xsV/a/0y00000056JQ/68c76CRT0ugwEUuOpPyVBJVosFw8z36VQqT3wzdV6RI
According to their support the fix should come in next firmware, in between you can try this.
jaymz69
Mar 28, 2021Apprentice
I talked to them on the weekend but I was out of the house. So they will call me back this Tuesday. They said the official satellite had Eli g is Netgear. Their router is not ha doing the hand offs. He did have one more thing to try but that will be on Tuesday they said.
I can turn off the the two satires and it works fine. Even my Apple TV and iPad have the same issue too. That’s why they say it’s Netgear. They pulled all the logs off my phone when we tried it the other day and they called back a week later saying that on the call after looking through my iPhone 12 logs.
I can turn off the the two satires and it works fine. Even my Apple TV and iPad have the same issue too. That’s why they say it’s Netgear. They pulled all the logs off my phone when we tried it the other day and they called back a week later saying that on the call after looking through my iPhone 12 logs.
mdt4179
Apr 30, 2021Initiate
I have one of the original Homepods and I'm having the same issue. It works totally fine when the homepod is connected to the router, but does not work when connected to the sattelite. Has anyone found a fix for this? Is there a way to always have the homepod connect to the router rather than the sattelite?
- jaymz69Apr 30, 2021ApprenticeI have a ticket open with Apple now on this and that’s the same situation when we try to troubleshoot it once the satellites are off HomePod Apple TV iPod basically the airplay works perfect but once you get a satellite plugged in at airplay craps out they told me that’s on the Netgear but I can’t get a hold of anybody and Netgear says I have no warrantee I just bought it six months ago and I can’t even get the support or the help so it’s very frustrating can’t even return it the router that is.
- jaymz69Apr 30, 2021ApprenticeAnybody from Netgear monitoring this really need to resolve this and need some help and support just can’t get a hold of anybody at Netgear to the resources that are available online Apple need to talk figure this out with you guys and it keeps pointing to next year’s satellite.
- Christian_RMay 06, 2021NETGEAR Employee Retired
Hello Community,
May you confirm that you're on the firmware version below and let me know if your issue persists.
https://kb.netgear.com/000062202/MR60-MS60-Firmware-Version-1-0-6-102
Christian
- jaymz69May 07, 2021Apprentice
I am on version: V1.0.6.110 on router and satalites.
- jaymz69May 07, 2021Apprentice
Also had another engineer call with Apple today. Once I unplug the satilites the AitPLay works pefrects on all devi es as they shoyld. BUT, once I opug back in the satillites the AirPlay on ANY device does not work. Apple says this proves it is a Netgear's issue and they cannot help anymore until Netgear gives any suggetions. Unfortunately I bought this last 9/2020 and the warranty ran out on 12/2020 - but I did not get the HomePod mini until 2/2021.
- bollee23May 07, 2021Tutor
Hi,
also V1.0.6.110 on router and satelites
- jaymz69May 07, 2021Apprentice
1. This is what I am on for Firmaware when I log in.
2. I also keep trying to turn OFF the security for 'NEATGEAR Armor' but it always times out on me with the error taking longer than 60 seconds.
My Router: Nighthawk MR60 Firmware Version V1.0.6.110_2.0.49