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Forum Discussion
How to use MR60 Router as a Satellite
Hi All I have 2 kits and want to make them into one giant mesh if possible. I understand that you can make the MR60 router into a Satelitte but I cant find the settings? My initial kit of on...
iamck wrote:I understand that you can make the MR60 router into a Satelitte but I cant find the settings?
Can't think this is supported by Netgear - hard to understand considering how difficult it was or still is to buy additional satellites however. Hacks exist in the net however.
iamck I'm curious what the support solution was....
Christian_R How can it be that Netgear is apparently unable to change and officially allow a router->satellite config considering satellite units are not available in the market, too?
- So Netgears response was pathetic.
I have never EVER received such crap customer service from a huge company than I have with Netgear.
They sent me generic “what OS are you using, what is your IP, what colour is your LED” while completely ignoring the question of “can this be made into a satellite”
When I responded saying how ridiculous I thought their scripted responses were and that all I wanted was an answer of was it possible and if so how they then closed the ticket and stopped replying.
This should be an easy answer and an easy fix considering they should be allowed to put a router into access point mode.
I will not be buying another Netgear product.
iamck wrote:
They sent me generic “what OS are you using, what is your IP, what colour is your LED” while completely ignoring the question of “can this be made into a satellite”
When I responded saying how ridiculous I thought their scripted responses were and that all I wanted was an answer of was it possible and if so how they then closed the ticket and stopped replying.How non-professional ... I could cry out loud.
The problem is that Support can't provide an answer because there isn't one in any script. Beyond, basic product and network knowledge is below zero in first line "support".
iamck wrote:
This should be an easy answer and an easy fix considering they should be allowed to put a router into access point mode.I've tried to talk to the product manager about this since the product exists. Not a single reply or a hello - 100% ignorance.
Not difficult to understand why the Netgear CBU customers are disappointed. Christian_R would you please politely carry this forward to the people in charge?
- Completely agree.
I’ve never come across a more unhelpful customer service team in my life ( and I work in IT, I’ve dealt with the worst)
I WAS JUST HUNG UP ON BY THEIR INCREDIBLY SLOW MORON SERVICE REP. Have you had any luck?
- No. They are useless. They hung up on me three times