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Forum Discussion
MaddieHayes
Jan 13, 2024Aspirant
HP smart tank 7602 FREQUENTLY goes offline or has states error.
We have the Netgear Nighthawk mesh (router with 2 satellites) wifi system. The HP smart tank 7602 purchased 2 months ago (so is current printer). We are having so many problems with the printer goin...
plemans
Jan 13, 2024Guru - Experienced User
Try going into the router and setting the printer with a reserved address.
MaddieHayes
Jan 13, 2024Aspirant
For a rookie, how would I do that?
- CrimpOnJan 13, 2024Guru - Experienced User
Sounds like it "does everything":
Another questions:
- What type of laptops are printing to this HP?
(Windows? Mac? Chromebook?) - Are they printing to the HP through the WiFi network or directly?
- Is the Orbi WiFi system being managed through the web interface (http://orbilogin.net ) or using the Orbi 'app'?
(The web interface has a feature to assign network addresses to devices. The 'app' does not.) - Do the laptops print correctly some of the time, and then not print at other times?
- Something to contact the printers Mfr support for help and information regarding there product.
- plemansJan 13, 2024Guru - Experienced User
- MaddieHayesJan 14, 2024Aspirant
Thank you. I have read through the article. #7 refers to getting the MAC address of the computer or server. Aren't I trying to create a static address for the printer and therefore need to assign the MAC address of the printer to this address reservation. I want to be able to access this printer from 2 different laptops and our cellphones.
- What type of laptops are printing to this HP?