NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Laptop wont see wifi network, but everything else does
So i just set up the system. and after set up, i turned off the wifi on my bell homehub 3000, and changed the wifi name and pass to the same as the Bell wifi was, so all my devices could connect aga...
What wireless chip is in your wife's laptop?
Many wireless chips had issues with AX when it was first released and didn't "see" the network.
The majority of them were fixed with driver updates for the wireless card. The problem was that most people get their drivers from windows update or from the computer manufacturer (dell, hp, etc). And they rarely have the current driver.
so lookup what card is in the laptop and go directly to that manufacturer's site (intel, broadcomm, etc) and get the driver directly.
That tends to fix most of those issues.
this is the laptop - https://www.acer.com/ac/en/CA/content/model/NX.HJFAA.007
got the latest driver for wifi from here - https://www.acer.com/ac/en/CA/content/support-product/7226?b=1
restarted. nothing.
ive been at this for hours. to no avail.
all the stuff that was likely to be a pain was easy on this setup, and the easiest one, isnt working at all. so frustrating.
im ordering a cheap usb wifi adaptor from amazon. just to double check. although windows says theres nothing wrong with my adaptor. and it does see all the neighbors wifi tbh. i havent turned the bell wifi back on, but that test is next. probably tomorrow.
but if it workd with the bell wifi back on, then its definitly something to do with the Nighthawk mesh. will report back tomorrow