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Forum Discussion
Latest Netgear update destroyed my MR 60 router and the app
As of two days ago, my wifi speeds dropped by half. Also noticed that on the app, I could no longer see devices hooked up to my router or satellite on the network map, and if I tried to test my rout...
I posted this now for a third time, so hopefully its in the "right" place now. This feels like the same runaround I get from customer service on the phone...
Heloyeti wrote:
I posted this now for a third time, so hopefully its in the "right" place now. This feels like the same runaround I get from customer service on the phone...
Sorry about that. Some people like to live in boxes and go out of their way to clutter up this place with multiple messages when they could have started the troubleshooting process from the first message.
I would be more interested in reading a message that isn't one huge slab of indigestible text.
Forgive me if I missed it, but did you say what the modem/gateway is in front of this router?
Hope that doesn't seem like I am adding to the runaround. It could be an important detail.
Wow, could you have been any more rude in your response? I have never used this platform before, so sorry I'm not familiar with how to post something. Forgive me for not living up to your "standards" and I guess I'll just return the equipment today and not bother with Netgear any longer. Thanks for all the help.
Heloyeti wrote:
Wow, could you have been any more rude in your response?
I have no idea who "you" might be. (I agree that it is rude to tell people to post somewhere else, which is why I don't do it without some explanation.) But before you switch to another brand, check what they offer in the way of customer support.
Some brands offer better phone/email support than Netgear, but none seems to maintain an extensive self-support group like this community. And third party, unaffiliated, groups are even harder to come by.
The choice is yours.