NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

xbox_jordan32's avatar
xbox_jordan32
Follower
Dec 23, 2024

Logging into my router, but forgot my security questions

Trying to login to my router, But I have forgot my security questions. Must be the capitalization or something

 

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 23, 2024
    xbox_jordan32 wrote:

    Trying to login to my router, But I have forgot my security questions. Must be the capitalization or something

     

    Did you actually provide the answers to those questions when you set up the router?

     

    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

     

    Just another user with time on their hands.