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M1sajal's avatar
M1sajal
Follower
Jul 28, 2023

Mesh M60 reset not working. The app does not recognize the router and I am unable to reset to factor

I lost power and have been trying to restart M60 Mesh network, nothing works (reset via www.router, holding reset button) when I scan the code, the app recognizes the network but does not see that my phone is connected to same network! I have attempted 6x and am so flustered! Any help??

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 28, 2023
    M1sajal wrote:
    I lost power and have been trying to restart M60 Mesh network, nothing works

     

    Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

     

    when I scan the code, the app recognizes the network but does not see that my phone is connected to same network!

    If you can do it, you could try using the browser graphical user interface (GUI) to set up the router.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Check the section in the manual Manually set up the Internet connection.

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Mesh System - NETGEAR Communities

    You might like to search there for messages related to your problem.

    I will ask the Netgear moderator to move your message.