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Forum Discussion
MK63: Not getting Internet connection even thought the indicator light is solid blue
MK63 (AX1800) The router has a solid blue light, but I am not getting any Internet connection on any devices.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many MS are deployed?
What channel configurations are currently set on the router?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
How do I find out firmware version?
Both the modem and the router were turned off all night, then turned back on this morning.
Both the modem and the router were turned off all night, then turned back on this morning.
- Modem is a Motorola DOCSIS 3.1
Cinji18 wrote:
Modem is a Motorola DOCSIS 3.1That tells us the make (Motorola ) and the Internet technology (DOCSIS 3.1). It doesn't tell us which model it is.
Motorola has made quite a few different DOCSIS 3.1modems over the years.
- Motorola MB8611
You can find the FW version on the MRs web page. 192.168.1.1
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Cinji18 wrote:
Modem is a Motorola DOCSIS 3.1
Cinji18 wrote:
How do I find out firmware version?That's not likely to be the reason why it doesn't work, but you can read about these things by looking at the support pages for the MK63.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.Are you leaving the ISP modem and MK system OFF every day or was this a one time that you had turned everything OFF? They should be left ON 24/7.
Cinji18 wrote:
How do I find out firmware version?
Both the modem and the router were turned off all night, then turned back on this morning.- It's usually on 24/7, but my dad said it started acting up last night, so he turned everything off after I went to bed. It's still not working after I woke up.
Might power things OFF again. This time, power OFF the MS and MR first, then the ISP modem for 30 seconds then back ON. Give it 1 minute then power ON just the MR first. After it's ready and front LED is blue, check internet with a couple of wifi devices and a ethernet connected PC to the back of the MR. See if internet is accessible here.
