MK83 Web GUI Unreachable

Question

My router was available prior to manage via a browser at 192.168.1.1 but now, while it's still responding to ping at that address, trying to connect via browser to manage the browser is saying&nbsp;192.168.1.1&nbsp;didn’t send any data.&nbsp; Any ideas?

FURRYe38 · Answer

What browser are you using? Does this happen with a different browser? MS Edge or Firefox?&nbsp;
&nbsp;
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
&nbsp;
What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;

ryanv23 · Answer

Hello, why would you suggest restarting the modem?&nbsp; I don't have an issue with the internet.&nbsp; The internet is working fine for me now.&nbsp; And, the internal LAN is working fine.&nbsp; Again, I can ping the router I simply can access the web management interface.&nbsp; I'm using Chrome.&nbsp; It had been working fine before.&nbsp; Thank you.&nbsp;

FURRYe38 · Answer

Sometimes the system just needs a complete power cycle.&nbsp;
&nbsp;
Can you access the MRs web page with a different browser?&nbsp;
Be sure to clear out all browser caches before going to the MRs web page.&nbsp;
&nbsp;
&nbsp;

michaelkenward · Answer

ryanv23&nbsp;wrote:
Hello, why would you suggest restarting the modem?&nbsp;

Because you are operating a network, a tightly knit array of devices that have to play nicely together.
&nbsp;
The router picks up cues from the modem. If it gets confused in any way, there can be knock-on effects down the chain. That is why Netgear comes up with useful troubleshooting procedures.
&nbsp;
Look at Quick Tips on page 114 of the manual for your router:
&nbsp;

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.

&nbsp;
It may not be necessary and may not even fix your problem, but it is perverse to ignore the first, and easiest, thing that you can do to regain control of the network.
&nbsp;
You didn't answer the question about the modem/gateway/ONT that sits between the router and the Internet. That too is something that you may not consider important but that is in reality often the cause of problems.
&nbsp;

ryanv23 · Answer

I restarted the router (only) and everything is working fine again.&nbsp; I didn't have a chance to do that earlier, and was curious if a known actual issue was identified as to "why" this would happen in the first place.&nbsp; No one likes the "reboot everything" answer.&nbsp; There must be a reason why this happens and thus a way to prevent it (possibly with firmware.)&nbsp;Side questions, is there a way to set the satellite APs to static IP addresses?&nbsp;Thanks all.&nbsp;&nbsp;&nbsp;&nbsp;

Forum Discussion

MK83 Web GUI Unreachable

6 Replies