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Forum Discussion
MR^0 disconnecting
I have asked the tech support to install the product andhave issues of sattelite disconnect everynight. I have talked to them about help and have updated the firmware. It did not help at all. Tech su...
You have the MR60?
What firmware is on it and the satellites?
How big is your home?
What materials are you interior walls/floors/ceilings made from?
How far from the router is the satellites?
How many satellites do you have?
what modem/gateway is the router connected to?
Is it only the satellites that disconnect? The router stays working fine?
How do you know they're disconnecting?
Details are key in help out.
Yes I have MR60
Frimware V1.0.6.112
The house size is 2000SF
wood stud, drywall, carpet floor material
distance between 15-20 feet
Modem is by verizon
It is satellite that disconnect.
The red or orange light is on at the sametime, my light controls is not accessible.
The router is on the first floor and the one satellite on the 2nd floor,
the other satellite is on the first floor at the othe side of the house from the router
RayVil79 wrote:
Yes I have MR60
Frimware V1.0.6.112
The house size is 2000SF
wood stud, drywall, carpet floor material
distance between 15-20 feet---they should be at least 30ft away from each other.
Modem is by verizon---Verizon likes to use modem/router combo devices. What gateway is it? Is it in passthrough/modem only mode? otherwise you can be in a double nat?
It is satellite that disconnect.---Just one of them? both of them?
The red or orange light is on at the sametime, my light controls is not accessible.---Not sure exactly what you mean by this. What red/organge light?
The router is on the first floor and the one satellite on the 2nd floor,
the other satellite is on the first floor at the othe side of the house from the router
The netgear tech support had told me more than 10 times to move the satellite closer to the router, which to me it does no make sense.
My verizon modem is seprate from the router. I complete remove connectition the old router from the modem.
The satellites disconnect at different times and the frequency of disconnecting varies from one another. The satellite on my second floor disconnect more often than the one on the same floor as the router.
The satellite have blue light when it is connected and functioning. Red orange light when not connected and not functioning.
Today I reset the satellite by using a paper clip on the pinhole behind the box. At the present time, it is blue. How long it will stay blue. I would not know becuase I reset it twice this morning.
The tech support yesterday even question my power supply to the unti. How can the power supply affect the disconnecting of the satellite, when all my electronics in my house is powered by a UPS.