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Forum Discussion
MR^0 disconnecting
I have asked the tech support to install the product andhave issues of sattelite disconnect everynight. I have talked to them about help and have updated the firmware. It did not help at all. Tech su...
The netgear tech support had told me more than 10 times to move the satellite closer to the router, which to me it does no make sense.
My verizon modem is seprate from the router. I complete remove connectition the old router from the modem.
The satellites disconnect at different times and the frequency of disconnecting varies from one another. The satellite on my second floor disconnect more often than the one on the same floor as the router.
The satellite have blue light when it is connected and functioning. Red orange light when not connected and not functioning.
Today I reset the satellite by using a paper clip on the pinhole behind the box. At the present time, it is blue. How long it will stay blue. I would not know becuase I reset it twice this morning.
The tech support yesterday even question my power supply to the unti. How can the power supply affect the disconnecting of the satellite, when all my electronics in my house is powered by a UPS.
If it does start failing again, try shutting off one of the satellites to see if it stays stable with just router and 1 satellite.
What was happening - and still does - for me, is that I live in a small flat... I had router in the middle and satellites on each side - nope. Either the satellites were too close to each other, or the router was too close to both satellites. When I unplugged one satellite, my problems IMMEDIATELY stopped.
However, things were "fine" before about June when I received an update, pertaining to this. I thought it was the DNS issue so I tried the DNS Fix firmware, to no avail - that required a manual upgrade.
And on the current firmware version, it is still the case that I can no longer use both satellites.
Not that I needed the bandwidth - but to allocate connections for beacon devices and smart lights, offloading Wi-Fi spectrum load to assure better coexistence by zone is why I bought this. I would expect there should be better tuning management for a mesh network system.
I have both satellites Ethernet hardlined into an unmanaged switch. The network topology is driven by the Nighthawk router.
Internet Connection --> Core Router --> Unmanaged Switch
Unmanaged Switch Port 0 to Core Router
Unmanaged Switch Port 1 to Satellite 1
Unmanaged Switch Port 2 to Satellite 2
Regardless the satellite interconnection, removing one satellite always resolves this connection loss issue with me. This should not be the case. However, it is. This is clearly some Netgear problem, because for me this was introduced - and the number of comments about things pertaining to these types of issues are throughout several posts.
The product has worked well enough for me otherwise - LAN performance is a bit slower than with my old router, but likely due to a bottleneck at the router from handling a bunch of connections at one port.