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Forum Discussion

bberenberg's avatar
bberenberg
Aspirant
May 03, 2020

MR60 can't detect ethernet cable

I just bought an MR60 mesh system with two satellites. I am connecting to Comcast Xfinity via a Surfboard SB6121 modem. The router will not recognize the Ethernet cable that runs between the router a...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 06, 2020

Hi bberenberg, 

 

May you try setting up the router using a web browser and visiting routerlogin.com.

 

Christian 

bberenberg's avatar
bberenberg
Aspirant
May 06, 2020

Thank you for the suggestion, but unfortunately that is one of the first things I tried.

 

Barry

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 07, 2020

    Hi Barry, 

     

    I would suggest a factory reset on the MR60 by holding down on the reset button for 15+ seconds. I would also check to ensure the ethernet cable is plugged into the correct port. It's fairly odd how the issue is occurring on both routers. 

     

    Christian

    • bberenberg's avatar
      bberenberg
      Aspirant
      May 07, 2020

      Thanks, I tried both when I was on the phone with tech support.

       

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 08, 2020

        Hi bberenberg, 

         

        May you send me a private message with your email address and case number(s). I'd like for support to follow up on your case and have it escalated. 

         

        Thanks,

        Christian