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Forum Discussion
santeeslim
May 05, 2022Tutor
MR60 intermittent failures
I've been having intermittent failures with my new router as show in the following log file. Is this normal? If not, what can I do to correct it.? Wait for Ping (milliseconds): 200 Test Interval (s...
plemans
May 05, 2022Guru - Experienced User
1. what firmware are you on?
2. what modem/gateway is it connected to?
3. how often is it happening?
4. does it happen to just wired devices or do wired drop as well?
5. what fixes the issue?
santeeslim
May 05, 2022Tutor
The firmware in my router is Version V1.1.6.124_2.0.59
Sorry for the earlier lack of info.
- plemansMay 06, 2022Guru - Experienced User
so the goal is to figure out where exactly the issue is coming from.
If you have no wired devices and your getting a lan fail notice, the only thing connected with ethernet is the modem.
so is the error coming from the modem or the router side.
Do you have a screen snip of the modems cable connection page and event logs?
have you replaced the cable between modem/router?
- santeeslimMay 06, 2022Tutor
I think this is what you want, and no, I haven't replaced any cables. CORRECTIOIN: I have my deskto PC connected to the router with an ethernet cable.
- plemansMay 06, 2022Guru - Experienced User
you've got quite few errors in your line. We're missing the logs and the upstream info but right now its looking like a line issue.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.