MR60 Mesh Blinking White

UPDATE: 

Went to Costco, returned the mesh. 

Bought the same exact mesh. 

Came home. 

Tried to set it up. 

App asked for firmware update. 

Stopped/killed app before firmware began. 

Called customer service. 

35 minute call but they got it to work. 

Had to use another laptop with hard connection and 2 phones during process. 

Long story short is call the poeple, don't trust the app. 

Firmware update is not talking to app and routerlogin mobile correctly. 

Hopefully they get it fixed to save their sanity. 

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Somedude55 wrote:

Internet goes down.

internet comes back online.

mesh router is solid amber.

have had nighthawk app and account for 14 months.

NightHawk app told me to do a firmware update. 

DId the update. 

Router starts blinking white. 

Did 26 hours of troubleshooting and forums and resets and hard laptop connects, admin firmware attempts, and other others. 

Create help desk request.

Call customer service. 

Won't help you unless you pay. 

Lie about when I boutght it to actually talk to a human. 

Human tells me in 30 seconds. "If you used a mobile phone and the NightHawk App to updte the firmware then the firmware is corupted and there is nothing anyone can do." 

I huff and puff and complain for 10+ minutes and she suggests I tried to create a new account and falsify the proof of purchase date to within 90 days but I know that is likely not going to work and she said even her manager or complaning on twitter won't help anything, that regardless the device is permenantly broken. 

she says return it to costco ro bestbuy. 

I say this is insane, your app told me to do the firmware update. 

She defends nighthawk and says the app suggests in small print at the bottom as you select to do the firmware update that "all firmware updates are OFTEN RECOMMENDED" to be a hard connection to a laptop and now using the nighthawk app. 

That me clicking the update button through the app is my fault and better go to costco. 

Defeated and so okay. 

I am now spending Christmas Eve going to Costco. 

Hoefully can get this fixed by Monday as to not miss another day's pay of work. 

 

No complaints for 14 months. Loved it.

Now defeated, wife is furious, and we are now finding a new service to spend our money on. 

 

 

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Painful but can get back to work now and make up for yesterday. 

Merry Christmas.