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Forum Discussion
MR60 Mesh Wifi, Red Light
OK Folks, the Mesh WiFi 6 Router has a solid red light, but shouldn't it be green? I have wifi / internet access on the desktop so it is working. Am I good? If not what do I do now? I unplugged it t...
Should be BLUE for good status and connection to ISP modem.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Darn I suspected I'd be asked techy things that I can't answer ..
Firmware, how do I find the version? It's never been updated, at least not by me. How do I update this?
yes I've unplugged both the modem and the modem twice.
Log into the MRs web page with a web browser at 192.168.1.1 to see version #
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Let us know FW version first before updating it.
Do you have any MS satellites deployed as well?
OK, I went to that address 192.168.1.1 but there's nothing there. Sorry what does 'MRs web page' mean?
modem is DOCSIS 3.1 Dual Band Wi-Fi 5 (802.11ac) Panoramic Wifi Gateway from Cox
yeah there are two satellites.
Do you not see the MRs log in window pop up at that address?
What IP address does your PC get from the MR when it's connected to the MR?
Later on to review:
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...