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Forum Discussion
ParkPerspective
Mar 03, 2022Aspirant
MR60 MS60 not working with specific SSID
Nighthawk mesh network went down and have been working this problem for 2 days now. I have unplugged, restarted, rebooted, and reset my ATT modem and Nighthawk devices. All are current in firmwar...
FURRYe38
Mar 04, 2022Guru - Experienced User
What are you seeing when you input your custom SSID name?
There any special characters in the name?
How many characters is it?
Any spaces in between?
Can you post an example or send me a PM of what the SSID name is?
ParkPerspective
Mar 04, 2022Aspirant
the SSID name that isn't working is: Perspectiveonthepark In terms of what I see, in the app, I see the SSID and the router and both satelltes have 'blue' light. On my I phone wireless setting, I get the circle of death next to the SSID while it is trying to connect rather than the connected check mark. On my pc I see the 'obtaining IP address' bouncing back an for with a 'saved' message. It is acting as if this particular SSID is 'stuck' in some sort of table that conflicts with my ATT modem upon handshaking for an IP address...that won't flush when I reset, reboot or redo everything. I have be using a process of elimination with differing SSID names such as TestPerspectiveonthepark; Parkperspective; testgear; a few others.....and they all work fine. It is just this one Perspectiveonthepark SSID that doesn't connect. As an aside, my att modem settings are 'out-of-the' box, but I did do a hard reset there too early on in my quest to solve the problem.
- FURRYe38Mar 04, 2022Guru - Experienced User
What happens is you shorten the name length?
Perspectivepark ?
- FURRYe38Mar 08, 2022Guru - Experienced User
Any progress on this?
ParkPerspective wrote:
the SSID name that isn't working is: Perspectiveonthepark In terms of what I see, in the app, I see the SSID and the router and both satelltes have 'blue' light. On my I phone wireless setting, I get the circle of death next to the SSID while it is trying to connect rather than the connected check mark. On my pc I see the 'obtaining IP address' bouncing back an for with a 'saved' message. It is acting as if this particular SSID is 'stuck' in some sort of table that conflicts with my ATT modem upon handshaking for an IP address...that won't flush when I reset, reboot or redo everything. I have be using a process of elimination with differing SSID names such as TestPerspectiveonthepark; Parkperspective; testgear; a few others.....and they all work fine. It is just this one Perspectiveonthepark SSID that doesn't connect. As an aside, my att modem settings are 'out-of-the' box, but I did do a hard reset there too early on in my quest to solve the problem.
- ParkPerspectiveMar 08, 2022Aspirant
Thanks for checking back in. No progress so I just changed the ssid to another name and reconnected all 54 devices. So I don't know what the fundamental problem is meaning it can happen again unexpectedly. So this certainly sounds like a 'bug' in Netgear Nighthawk. Does netgear have a bug reporting process that doesn't cost?
- FURRYe38Mar 08, 2022Guru - Experienced User
How long have you had this system?
I'll pass this on to NG and see wheather there is a high limit on SSID name characters. Your original has 20 and no special characters so it should work.