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Forum Discussion
Solved
MR60 Satellite won't connect
After doing an update, 1 of 2 satellites wont connect. Tried customer support, but no help there. System is less than 30 days old and was functioning great until the update. App shows zero firmware...
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
Okay looks like a growing list of customers with the same problem. I also have the same issue after update v1.0.6.110. For the record I have rebooted, factory reset router and both satellites . I have rerun the set up a few times as well. On the app it shows only 1 satellite-connected as well as on the browser. Although if I go to the home page on the browser on the home page icon has attached devices and number of satellites which actually says 2 if you hit the icon which takes you to the attached devices page it only shows the router and 1 satellite. Maybe it's just a glitch with the software that they are actually both connected but it's only seeing the satellite system as one. Okay, I have even been troubleshooting this as I have been writing this and I have LAN connections on both satellites which are showing as connected as LAN in the list of attached devices. So it is definitely an issue with the software not showing 2 satellites but in fact, the satellites are connected.