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Solved
MR60 Satellite won't connect
After doing an update, 1 of 2 satellites wont connect. Tried customer support, but no help there. System is less than 30 days old and was functioning great until the update. App shows zero firmware...
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
I had the same problem. Internet kept turning off and rebooting. I was able to solve it with customer support but thought i'd document it and post it here. There should be an attachment that is poorly put together but will give you the basic steps. It's so frustrating that the satellites don't update with the router.
I've also set my router to not do automatic updates which mean i'll have to remember to go in and look for them.
One added detail is that my AX1800 MR60 + MS60 + MS60 system has both of the satellites connected to a wired Ethernet switch also connected to the MR60 so both satellites have a wired connection to the MR60 but with the switch in between.
Before I updated the firmware in both MS60 satellites the iOS Netgear app correctly showed my system's Network Map. After the update it showed only one of the satellites but when I used a laptop having a wired connection to the switch to the MR60 and browsed to routerlogin.net and selected Advanced tab; Administration; Router Update the status listed all of the MR60 and two separate MS60 satellites and indicated that all three have V1.0.6.110 firmware installed so the issues encountered don't seem caused by having different firmware versions installed across the Netgear devices.
I then rebooted the MR60 router and power cycled both MS60 satellites and the Ethernet switch. That changed the results to new, incorrect ones. The iOS iOS Netgear app's Network Map indicates that one satellite is wire connected with 'green light' status and wired connect (correct) it also displays the second satellite with 'red light' status and only a dotted line connection to the first satellite (seems wrong). Browsing to routerlogin.net however shows:
- Basic tab; Home - Attached Devices: Number of satellites: 1
- Advanced tab; Administration; Router Update - shows status for only the MR60 and one satellite.
The LED on both satellites is continuous 'blue light' and that seems inconsistent with what the iOS Netgear app and routerlogin.net administration show (and the latter two don't agree with one another). I haven't been experiencing any apparent loss of connectivity but my device might not be connected to the physically closest satellite as they should be and in any case the iOS app and routerlogin.net administration reports indicate that something is wrong (only one satellite visible with 'green light status') aren't the same so I can't tell the true status of the system.
I also tried disconnecting the Ethernet cable from both satellites then the single satellite that appears in the iOS app Network Map changes from wired to wireless connection, which seems correct. The second satellite might be out of range from the MR60 router so that might explain why it doesn't connect via wireless.
My physical setup places the MR60 at my house front, one satellite in the middle and the second satellite at the house back so the second satellite is far from the router (but the two are wire-connected through the switch). The physical placement is per the Netgear installation guidance, which doesn't indicate anything about how wired connections so I don't know if that might be a factor.
Summary: Before updating the satellites to V1.0.6.110 firmware all looked good but after the update both the iOS Netgear app and routerlogin.net administration present different information and neither seems to present correct information.
My router got auto updated to version V1.0.6.110 but my sat was in old version. Took me a day trying to connect the sat unit with no luck. Reset the sat unit but didn't want to reset the router unit as i didn't want to mess with it until the weekend. How did I figure out my sat unit was older firmware??? I connected the unit via ethernet cable to the router unit. What's when I could see the sat unit and upgrade the firmware to the same. Guess what?!?! Sat unit still doesn't connect! Not recommending Netgear ever!