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Solved
MR60 Satellite won't connect
After doing an update, 1 of 2 satellites wont connect. Tried customer support, but no help there. System is less than 30 days old and was functioning great until the update. App shows zero firmware...
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
I had the same problem. Internet kept turning off and rebooting. I was able to solve it with customer support but thought i'd document it and post it here. There should be an attachment that is poorly put together but will give you the basic steps. It's so frustrating that the satellites don't update with the router.
I've also set my router to not do automatic updates which mean i'll have to remember to go in and look for them.
I am having exact same problem after updating the latest firmware.
On my satellite 1 I have to login with deafult username (admin) and password as (password).
I am still having a problem even though I have update the firmware individually by login on to satellite individually. Not sure what else I need to do.
Please let me know if I am missing anything.
I have contacted Netgear tech support about this issue, which is that satellites do not appear after updating an AX1800 MR60 + MS60 + MS60 (two satellites) mesh network's system to v1.0.6.110 firmware. Only one of the two satellites is presented by both the iOS Nighthawk app and also the www.routerlogin.net web page served by the MR60 router unit. In my system both of the satellites are wire connected to the MR60 router via an Ethernet switch.
Both of my satellites' status LEDs are continuously blue. The technician explained the following.
1. A continuously blue LET indicates on a satellite indicates that it is operating correctly and connected to and synchronized with the MR60 router so both of my satellites are actually properly linked to the router and working.
2. That both iOS app and www.routerlogin.net displays of my systems devices fail to show one of my two satellites is definitely a problem. Netgear will investigate and fix this/these issues. When a fix is available then Netgear will contact customers via email and or the Nighthawk app.
The technician understands that the issue was introduced by upgrading MR60 and MS60 firmware to v1.0.6.110 so that detail will be considered in Netgear's investigation.
I have used other Netgear equipment for at least five years and have found that it performs well and also is supported well by Netgear. I expect this current issue will take some time to investigate and correct. Until that happens it's good that my system's seemingly missing (but actually present) satellite is actually working fine so, for me, this issue is a confusing annoyance that has cost me several hours of time to investigate but hasn't degraded my AX1800 WiFi 6 mesh network's performance. Hopefully Netgear will get this fixed sooner than later.