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Forum Discussion
Solved
MR60 Satellite won't connect
After doing an update, 1 of 2 satellites wont connect. Tried customer support, but no help there. System is less than 30 days old and was functioning great until the update. App shows zero firmware...
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
Word of advice, their "tech support" is garbage even if you have it. I just installed this mesh router the other day and it automatically updated the firmware. I was talking to tech support for at least an hour today going through the most basic steps until they gave up and said it's just a glitch in the app. Useless! Finally found this thread and it seems to be a firmware issue so I'll try downgrading it.
With my issue, I have both satellites showing blue, so that means good right? The app shows 1 satellite like everyone else, but that satellite also has NO connected devices. This satellite is on one end of the house, and multiple devices right next to it. I can't tell if there are truly no devices connected to that satellite or if it's a display bug. If it is true, then what is the point of this mesh system? I go into the app and check the wireless signal, and all of my 5ghz devices are at 1 bar. If this isn't an app/firmware issue then this router is being returned ASAP.
Oh, and if I turn off that 1 "working" satellite, BOTH satellites show up on my app all of a sudden, but they both have a purple status light next to them. Literally zero useful help from Netgear support.
Similar to issues mentioned above, I have noticed that there is another issue since the latest upgrade to 1.0.6.110. The List of Devices in the Admin page is not correct. When I edit the name, etc on the last device in the list is actually displaying another device, including the incorrect IP address. If you modify the name and update, the information updates on the item 2 above the item that you modified. Also, if you have names associated with reserved IPs, the item name does not match the item with the same IP in the device list. This is a real PITA since you cannot modify the descriptions for the last 2 items in the Device Manager list.
As said before, prior to last upgrade, all of my satellites were recognized. Now, I have Satellite-1 and Satellite-3, recognized and Satellite-2 displays as a wired 2.4GHz connection.
Lastly, the Nighthawk App is just as bad. I have only 1 wired connection in my house and the app displays 5 of 23 devices as wired, including 2 smart phones. App is version 2.8.6.1417
I have gone through the routines of rebooting everything, hard resetting everything, etc. Though I have connectivity for internet and network, I am still not able to properly manage my network. I have not rolled back to a previous version of the firmware yet, but I might if I have a spare couple hours. But that is not a solution, Netgear.