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Solved
MR60 Satellite won't connect
After doing an update, 1 of 2 satellites wont connect. Tried customer support, but no help there. System is less than 30 days old and was functioning great until the update. App shows zero firmware...
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
You need to update the MS before updating the MR. Keep this in mind for future updates.
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites to the MR.
Thank you for that helpful solution. There are a couple of steps that will make this a lot easier for someone in the future. I flailed around in the dark for several hours before finally getting my Satellites to reconnect to the Router.
1. Go to https://www.netgear.com/support/download/?model=MS60 and download the most up to date firmware available
2. Use an ethernet cable to connect your satellite to the router and then factory reset the satellite
3. Open a web browser and go to routerlogin.net
You will have to sign in:
The Username is Admin
The Password is what ever password you used when you setup your account
4. Once your signed in, go to the Advanced tab>Administration> Router Update
5. Here you should see your router and the satellite
**Notice the satellite will not show a firmware or it will not match with the router version**
6. Click on the tab Manual Update and browse to the extracted file you downloaded in step 1
The file extension for the file you need will be .chk
7. Click upload
8. It failed on mine, which is ok. Go back to Online Update and allow the status column to update
**It will update to the current firmware version, once its done it will say "No new firmware available" in the last column**
9. Check your satellite, it should now be showing blue
Now unplug everything and return the satellite to where you want it and repeat this process for other satellites if needed