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MR60 solid amber light and no Wifi
Hi all, I encountered a sudden problem last night with my MR60 mesh router (2 satellites). I was clued into something happening because my Sonos music system stopped playing abruptly, and ESET start...
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerOther items on the cable connections page look ok for the modem.
What Firmware version is currently loaded on the MK system?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR📡 and MS🛰️ to begin with depending upon building materials when wirelessly connected.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON therouter and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
UPDATE: I did a new factory reset, this time following the exact process I went through during initial setup of this router. It worked! Not unexpectedly, I must have screwed up the first factory reset.
I'm still curious what happened. The Sonos systems are still disabled, so I wouldn't mind hearing if anyone else has had issues with those in particular.
Sonos has issues with mesh systems and double nats.
What modem/gateway is the MR60 connected to?
Try powering off the MS60 satellites and connecting the sonos devices directly to the router.
When they're connected, then power the satellites backup and see if that works.
It might also be an issue with sonos as mine went down this weekend for 24 hours as well.
So worth checking their forums.