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MR60 solid amber light and no Wifi
Hi all, I encountered a sudden problem last night with my MR60 mesh router (2 satellites). I was clued into something happening because my Sonos music system stopped playing abruptly, and ESET start...
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerOther items on the cable connections page look ok for the modem.
What Firmware version is currently loaded on the MK system?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR📡 and MS🛰️ to begin with depending upon building materials when wirelessly connected.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON therouter and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Typically for a different issue, users are recommended to start a new thread for a new topic. Since your getting help here, please conclude it here.
Enjoy. 📡
CarrieF wrote:
I am in awe of your expertise.
This sequence of steps solved the wifi problem: (EDIT to add sequence for clarification
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.)
At first the router was solid amber, but as soon as I booted up the computer it turned blue. Satellites are both blue now and phone is connecting fine.THANK YOU! I had done power-cycling of the two units, but perhaps didn't follow the steps in this precise order. I would never have believed it would make so much difference.
Router firmware version is V1.1.7.134 to complete the prior ask.
I do have a different problem now, though it is the same I had back in February after I fixed the wifi: the ethernet isn't working. My desktop is physically connected to the modem but says "no internet". Now, between February and last weekend, the ethernet apparently started working again, unbeknownst to me, but it would be nice if I could figure out how to get it back now.
Would it be preferable to start a new thread?
Hi there,
I tried the directions but I'm on Windows 10 and got stuck at Change Connection properties. There is an option to Change adapter options, but that just gives me my ethernet adapter (and wifi adapter) and never get an option for the next step.
I did try the Windows troubleshooter and got the message "'Ethernet' doesn't have a valid IP configuration".
I did some searching for that text and found a lot of suggestions, some of which I've obviously already done as part of fixing the wifi. I did the Network Reset in Windows but that didn't solve the problem.
Carrie
CarrieF wrote:
I tried the directions but I'm on Windows 10 and got stuck at Change Connection properties.
Directions for the private network?
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
How to Set a Network Profile in Windows 10 - dummies
Hmm. This is all I see when I select Ethernet under Network & Internet settings:
And if I click on Unidentified Network, this is what I get:
Carrie
One of many things out there on Windows 10 and private networks.
How to change network settings from public to private? - Microsoft Q&A
or
Make a Wi-Fi network public or private in Windows - Microsoft Support
