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Forum Discussion
MR60 strange behvior
Hi I have a MR60 ( Acts as router) connected to CAX30 ( acts as pure modem). I have noticed that when i lose internet connectivity on my CAX30 ( due to ISP outage), the MR60 starts to behave st...
MR60 is currently running V1.1.7.132_2.0.64.
I am using CAX30 as modem, hence there is no ISP modem. ISP is Xfinity
MR60 is connected to CAX30 using the cable that come in with MR60.
Home is single story with about 2500 sq. ft. MR60 is on one end of home, one satellite in the middle and one at the other end.
The Router and one of the satellites is for sure 30 feet apart ( diagonal). The other satellite may be more like 25-27 feet.
Currently 5G is on Channel 161 and 2.4G is on Auto (10)
Yes, the MR60 does get a public IP on its Internet port. When the ISP has issues I have seen this to be 0.0.0.0
Try factory resettting the MR AND MS by pressing the reset buttons for 10 seconds.
Power cycle the modem as well OFF for 30 seconds then back ON.
Use a wired PC and web browser and walk thru the setup wizard at 192.168.1.1
I would have the MS in same room or near the MR when you do this.
Is it ok to restore the configuration from backup? or do I need to redo all of it all over again?
You can try the restore from backup. if this doesn't resolve the issue, you may need to reset and do a clean setup from scratch.
I did reset the MR60. However for some reason I could not restore my configuration. I had three copies of it but all failed to work. After upload and restart it would come back to the default setup. No errors reported while uploading or verification. Hence finally I had to redo all my setup all over again.
After the setup was completed. I tried following tests
a) I power off the modem and confirmed the router was assigning IP.
b) After powering back up the modem the router did not restore the internet connection.c) I tried power cycling the router but no luck.
d) Finally I power cycled both and the internet connection was restored.