NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR60 Wireless Mesh Router
Windows 10 My MR60 stopped connecting to the internet when the electricity went out and would not come back on line. At the time Spectrum was my service provider. I tried turning everything off and ...
If you got it up and working, you might mark it solved so others aren't still trying to fix the issue.
Glad you got it working!
What are the led's on the router doing? (color/blinking/etc)
Did you try factory resetting?
Are you able to log in through the browser to access it for setup?
What firmware is on the router?
What modem/gateway are you connecting it to?
The light is white on the router while it looks for a network and turns red.
Yes, I tried a factory reset of the router, twice.
I am connecting to an Arris modem at this time. I don't know the brand of previous modem as I had to return it when I discontinued my service with Spectrum.
How can I tell the version I am running? I don't have the router connected at this time as I had to us the alternate router to get internet access. I did have the router set up to update automatically.
Hope this helps
when you reset, did you push and hold reset for up to 30 seconds while it was powered on?
What arris modem are you connecting it to?
Yes, we held the button down for over 30 seconds.
The Arris is model NVG578HLX
the arris gateway isn't a modem only device. Its a modem/router combo device and causes a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode