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Forum Discussion
OldSteelBike
May 23, 2024Tutor
MR60 won't respond after a power outage
I’ve got a Nighthawk Mesh system with an MR-60 and two satellites. My cable modem connected to the MR-60 is a Netgear CM 400. My home suffered 12-hour-plus power interruption. Unlike prior power out...
- May 27, 2024
Last resort to try on the initial MR60 is a 30-30-30 reset to see if it might recover it. If that fails, glad the replacement is working.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
FURRYe38
May 23, 2024Guru - Experienced User
Please post a copy and paste of the CM modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Possible that something with the modem or ISP service could be bad. Power OFF the CM modem for 30 seconds then back ON.
Can you disconnect the MR from the CM modem and then factory reset the MR by pressing the reset button in back for 10 seconds then release. Just have one wired PC connected to the MR. After about two minutes, can you access the MRs web page in MS Edge or Firefox browser at 192.168.1.1? If you can walk thru the setup routine and get to the home screen. By pass any process to have the MR check for internet. Select the manual setup option. If you can get to the home screen let us know the FW version seen here.