MR60 Xfinity Gateway Died…new modem, but no internet cabke recognition on MR60

Question

My xfinity gateway died. Got a new gateway, hooked it up, but the MR60 reported no ethernet cable was plugged in. Tried dufferent cables, no change. Tested gateway ethernet ports, they are working. Bought a new cable modem, same problem, ugh, must be the MR60.

Have done factory reset on MR60. What other diags can i try?

plemans · Answer

What actual modem/gateway did you buy or are you trying?

Mwatson · Answer

I have tried 2:&nbsp;I got another gateway from XFinity, same model as the last one, (running it in bridge mode), but the MR60 doesn't see the ethernet cable in the Internet slot.&nbsp;&nbsp;I also bought a NetGear CM2050V, because I wanted to get rid of the rental fee for the Xfinity gateway.&nbsp; Same issue, MR60 doesn;t see the cable plugged in.&nbsp;I have swapped cables.&nbsp; I have done a reset.&nbsp; Not sure what else to try.

plemans · Answer

Is the Mr60 still in warranty?&nbsp;Click on "mynetgear" at the top. register an account and the device.You should be able to check warranty status there

Mwatson · Answer

Definitely out of warranty as I puchased it in May 2020. :-(.&nbsp;Is there any kind of hard reset I can do that might bring the port back?&nbsp; I've done the reset via the pinhole on the back, holding it down for 15 secs.&nbsp; Perhaps there is something else I can try?&nbsp;

plemans · Answer

I don't have that model but in some of the nighthawk and orbi models there was a wan port mirroring option.&nbsp;go to its ip address plus /debug.htmso if your ip address is 192.168.1.1 you'd go to:&nbsp; 192.168.1.1/debug.htm&nbsp;&nbsp;See if it has that option. maybe you can mirror your wan port to lan port 1&nbsp;maybe&nbsp;Christian_R&nbsp;knows of some other tricks with that model :)&nbsp;You could also try reinstalling the firmware or downgrading the firmware in case something was corrupted.&nbsp;

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MR60 Xfinity Gateway Died…new modem, but no internet cabke recognition on MR60

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