NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MR60 Xfinity Gateway Died…new modem, but no internet cabke recognition on MR60
My xfinity gateway died. Got a new gateway, hooked it up, but the MR60 reported no ethernet cable was plugged in. Tried dufferent cables, no change. Tested gateway ethernet ports, they are working. B...
What actual modem/gateway did you buy or are you trying?
I have tried 2:
I got another gateway from XFinity, same model as the last one, (running it in bridge mode), but the MR60 doesn't see the ethernet cable in the Internet slot.
I also bought a NetGear CM2050V, because I wanted to get rid of the rental fee for the Xfinity gateway. Same issue, MR60 doesn;t see the cable plugged in.
I have swapped cables. I have done a reset. Not sure what else to try.
Is the Mr60 still in warranty?
Click on "mynetgear" at the top. register an account and the device.
You should be able to check warranty status there
Definitely out of warranty as I puchased it in May 2020. :-(.
Is there any kind of hard reset I can do that might bring the port back? I've done the reset via the pinhole on the back, holding it down for 15 secs. Perhaps there is something else I can try?