MR60

Just checked mine. I'm on the same app version but android 10.

You tried uninstalling/reinstalling? 

could just be an app update issue. 

You might have to use the browser and wait until the next app update.  

Hello, I'm on Android 11, While working with Netgear Router factory reset done, Nighthawk uninstalled/installed did it again tonight no change. If I didn't mention on the PC the MS60's icon are correct. during all the testing with Netgear I supplied all screen shots requested and all versions of PC,Android etc.. Last year after installing MR60 nest all was good no changes on any device, they had me upgrade to current Nighthawk version again no change. I'm at a loss.

Thanks

Hello, Ya did that no change.

Thanks

Like i said, it could be just an imcompatiblity with Android 11 and the app. I'm on 10 so thats all i can compare with. I reinstalled my RAX as primary and the nighthawk still works/displays fine. 

I don't have an android 11 device to test with at this time. 

No expert, What is RAX? Do you how to change version to 10 android?

I just mean I setup my RAXE500 back as a primary router and not as an access point to test out the nighthawk app. 

Got a different android or old phone laying around somewhere that you could try a different phone version on? 

I'll check, But why would it work on current phone then stop,any idea's?

No idea. but you've tried pretty much everything from resetting the router to uninstalling/reinstall the app and clearing cache/data. 

And its showing up in the browser. 

Ya I don't get it. Thanks for your time I'll keep hunting.

Thanks again

what modem/gateway is the router connected to?

Surfboard SB6190 DOCSIS 3.0 cable modem.

Same modem when it displayed as correct icons

Thanks again let's sleep on it.

Did you check "Device Manager" tile on the app? This is the same as the "Attached devices" option on WebUI. It should list all connected clients.

Yes on android and Web, that's not the issue if you select the Network map then either MR60 or MS60 no devices connected.

Thanks

I'm having the same problem. Not seeing devices on the IOS app's network map. It worked for months. Bought the mesh system in Oct. 2021. Not sure when the device mapping stopped working because I don't check it often. I suspect that the problem began when I let the free Armor Security protection expire, but I can't prove that. Fully up to date on the app version and router and satellite firmware. Following....

Thanks for the feedback, It's not the Armor Security as I subscribed prior to the free version ended. My apps and firmware's are all up to date. After the 90 day netgear warranty they stopped responding to me even though they said they where working on a fix.