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Forum Discussion
MR60/MS60 WiFi devices not reconnecting after power failure
I have a MK6W system, one MR60 and two MS60 satellites since June 2022 set up in a 5,000 sq. Ft., 3 level vacation home. The satellites are spaced 30 - 40 ft away from the router. Router and satelli...
Had performed another hard reset and system performed perfectly for several months. Unfortunately, with the first power outage, many of the WiFi devices and satellites did not reconnect. A reboot using Anywhere Access was able to restore all connections, including the satellites and WiFi devices. A second power failure caused the same problems. Despite numerous reboots utilizing Anywhere Access, none of the satellites reconnected and only about half of the WiFi devices. System is in a vacation house and need it to reconnect after power outages without having to perform a factory reset in person.
I recommend getting into a different MESH system. I'd find your a Orbi 7 series system. I've found good used ones on places like amazon and shopgoodwill.
Thanks. I’ve seen others who binned this system after repeated problems. Thought I had it finally up and working perfectly after some factory resets but just won’t perform as needed in a vacation house that suffers from repeated power outages (PG&E).
Might look at some UPS devices maybe if you have that kind of power problem.
The MR60 router at my California vacation house would reconnect to WiFi; just limited WiFi devices reconnected after power failure and also loss of satellite connections. Even with rebooting via Anywhere Access and having the satellites reboot remotely afterwards via WiFi power switches, still could never adequately restore the majority of device connections remotely. I’ve installed a replacement/second MR60 to see if it performs any better after a power failure. Back-up battery or a UPS for my system unfortunately wouldn’t be practical as power outages are often multiple hours or days in Northern California. If the replacement router doesn’t perform differently, will replace with a different system that can handle power outages. Netgear Tech Support wasn’t helpful and wouldn’t concede that this power failure issue is an occasional problem with this system.
- Whenever we have a power outage, whether it's 20 seconds or 20 hours only some devices will reconnect. I have to do a factory reset EVERY outage and then reconnect every device in our house
It's not an insignificant time sink to do that. I spent $$$ on a battery backup for my Nighthawk modem and router, hoping to avoid the problem. It makes no difference. I wish I never bought this system, it's been nothing but a headache. It's not suited for the real world where wind and stormy weather exist.
JBMN1234JBMN wrote:
Whenever we have a power outage, whether it's 20 seconds or 20 hours only some devices will reconnect. I have to do a factory reset EVERY outage and then reconnect every device in our houseWhy? Most people would simply restart the network in the expected order.
Be sure to reboot your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
- I apreciate the advice, but that's never worked after a power outage, I've certainly tried it. Regardless, consumers shouldn't have to complete the device equivalent of the hokey-pokey for it to work properly again.
JBMN1234JBMN wrote:
I apreciate the advice, but that's never worked after a power outage, I've certainly tried it.In that case, some troubleshooting may be in order. The behaviour you describe is not typical. It certainly isn't "as designed". It is also not the same problem that brought BLZ6353 here. There is certainly no hint of the need to reset the network.
As you jumped into this conversation in the middle, you should already know what the usual questions are before anyone can begin to diagnose what is happening at your end.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Once the system is setup, you should make a back up configuration to file for safe keeping. Saves time if a factory reset is needed: https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
JBMN1234JBMN wrote:
Whenever we have a power outage, whether it's 20 seconds or 20 hours only some devices will reconnect. I have to do a factory reset EVERY outage and then reconnect every device in our house
It's not an insignificant time sink to do that. I spent $$$ on a battery backup for my Nighthawk modem and router, hoping to avoid the problem. It makes no difference. I wish I never bought this system, it's been nothing but a headache. It's not suited for the real world where wind and stormy weather exist.
