NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR70: Red Light
My router has the red light, I have tried unplugging & hitting the reset button - to no avail, it stays red. Will not connect, but it is just over 3 months old! My internet guy said the router is 'fr...
helpplzz wrote:
I tried calling the support number on the netgear website, but the dude tried to say my 'firewall' expired and tried to get me to pay them hundreds of dollars.
Is this a scam? I am about ready to report Netgear to BBB for fraud.
Yes.It is a scam. Nothing to do with Netgear.
The clue is in the "firewall" bit.
Let me guess.
You Googled "Netgear support". You clicked a link it found. You landed on a website with a phone number you called.
After the 90-day set up period for mew purchases Netgear doesn't run its own support system. It farms it out to Gearhead. But they won't try selling up a firewall, just a support contract.
Rather than waste your time with whatever BBB might be. Tell us who you called and the website you found. Then we can pass that on to Netgear who may unleash their own lawyers on the case.
My internet guy said the router is 'fried'.That is another scam that we see all the time.
When they really mean is "I don't have a clue as to what is going wrong. So let's pass the buck back to the customer".
So go through the process that FURRYe38 has unleashed.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Does a ethernet connected PC to the back of the MR get an IP address from the MR?
Can you access the MRs web page at 192.168.1.1 after you factory reset the MR by pressing the reset button for 10 seconds then release and wait 1 minute. Do this with the MR disconnected from the ISP modem/ONT.
Tried all of that, keep getting error message.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What error message are you seeing and where are you seeing this message?
Does a ethernet connected PC get an IP address from the MR?
Try a 30-30-30 reset process with the MR disconnected from the modem/ONT and 1 wired PC connected to the back of the MR.
Look up on line on how to do this.
yes, i can get an IP - but when i try to log in to the router settings, all i get are error messages.
why would modem affect it? ISP came out and said everything is working as it should, except the router. Has been fine for past 3 months with same everything.