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MR70: Red Light
My router has the red light, I have tried unplugging & hitting the reset button - to no avail, it stays red. Will not connect, but it is just over 3 months old! My internet guy said the router is 'fr...
helpplzz wrote:
I tried calling the support number on the netgear website, but the dude tried to say my 'firewall' expired and tried to get me to pay them hundreds of dollars.
Is this a scam? I am about ready to report Netgear to BBB for fraud.
Yes.It is a scam. Nothing to do with Netgear.
The clue is in the "firewall" bit.
Let me guess.
You Googled "Netgear support". You clicked a link it found. You landed on a website with a phone number you called.
After the 90-day set up period for mew purchases Netgear doesn't run its own support system. It farms it out to Gearhead. But they won't try selling up a firewall, just a support contract.
Rather than waste your time with whatever BBB might be. Tell us who you called and the website you found. Then we can pass that on to Netgear who may unleash their own lawyers on the case.
My internet guy said the router is 'fried'.That is another scam that we see all the time.
When they really mean is "I don't have a clue as to what is going wrong. So let's pass the buck back to the customer".
So go through the process that FURRYe38 has unleashed.
So it's hard to be helpful to you if you don't answer or give feedback to the questions presented.
If your not willing to give feedback here so we can attempt to help you then you'll need to contact NG support:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/
Good Luck.
yes, i attempted calling support from the number listed on their website - but they said i need to pay hundreds of dollars to activate a firewall subscription (which is why i had assumed fraud)
helpplzz wrote:
yes, i attempted calling support from the number listed on their website - but they said i need to pay hundreds of dollars to activate a firewall subscription (which is why i had assumed fraud)
You didn't answer my questions.
What is "their website".
What was the number?
This is the site for paid support:
Hard to rack up "hundreds of dollars" to add a firewall for something that already has one that is beyond our control.
Unfortunately, not everyone is as quick as you were to spot the scam.
the site you provided is also asking for hundreds of dollars - why would I pay for something that should be provided with a faulty product of only 3 months old? No thanks, I am glad I found the chat option on netgear.com - not paying extra for gearhead.
helpplzz wrote:
the site you provided is also asking for hundreds of dollars
Only if you want to support everything on your network for two years.
"Only $49.99 Per Incident"
No thanks, I am glad I found the chat option on netgear.comThat's the way to do it.
But if, by chat option, you mean this place, it isn't "chat" as it is usually known in support circles. This is just a bunch of fellow users willing to waste their time helping out distraught users to fix problems.
Warranty stuff is best started here:
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support