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MR70: Red Light
My router has the red light, I have tried unplugging & hitting the reset button - to no avail, it stays red. Will not connect, but it is just over 3 months old! My internet guy said the router is 'fr...
helpplzz wrote:
I tried calling the support number on the netgear website, but the dude tried to say my 'firewall' expired and tried to get me to pay them hundreds of dollars.
Is this a scam? I am about ready to report Netgear to BBB for fraud.
Yes.It is a scam. Nothing to do with Netgear.
The clue is in the "firewall" bit.
Let me guess.
You Googled "Netgear support". You clicked a link it found. You landed on a website with a phone number you called.
After the 90-day set up period for mew purchases Netgear doesn't run its own support system. It farms it out to Gearhead. But they won't try selling up a firewall, just a support contract.
Rather than waste your time with whatever BBB might be. Tell us who you called and the website you found. Then we can pass that on to Netgear who may unleash their own lawyers on the case.
My internet guy said the router is 'fried'.That is another scam that we see all the time.
When they really mean is "I don't have a clue as to what is going wrong. So let's pass the buck back to the customer".
So go through the process that FURRYe38 has unleashed.
the site you provided is also asking for hundreds of dollars - why would I pay for something that should be provided with a faulty product of only 3 months old? No thanks, I am glad I found the chat option on netgear.com - not paying extra for gearhead.
helpplzz wrote:
the site you provided is also asking for hundreds of dollars
Only if you want to support everything on your network for two years.
"Only $49.99 Per Incident"
No thanks, I am glad I found the chat option on netgear.com
That's the way to do it.
But if, by chat option, you mean this place, it isn't "chat" as it is usually known in support circles. This is just a bunch of fellow users willing to waste their time helping out distraught users to fix problems.
Warranty stuff is best started here:
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
Yep, I got the netgear.com chat support to initiate a RMA.
Also, I went back through the process of what I had done to call them, clicking on the phone number on netgear.com - the number listed is 844-706-8436......... BUT it looks like someone has linked it to a different number - I clicked on the call button there on netgear.com and it took me to actually calling 877-923-1146
Looks like someone hacked their website and changed the number link to try to scam people?
I tried to reply, but I think it deleted me.... yes, netgear.com support chat box initiated a RMA. I believe someone linked netgear.com phone number listed to a different number when you hit the number link - yes this is on netgear.com i quadruple checked. the number listed is what i thought i was calling, but looks like a scammer hacked the page to put a link to their number instead?
I went back through the steps I did yesterday with the firewall debacle - and ON netgear.com, the phone number listed is a link - so when you click the link it makes you call a different 800 number than what is actually on the site! - i hope they fix that link problem to help others trying to call them.
Number it re-routed me to after I clicked on it - on netgear.com = 877-949-7591