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Forum Discussion

JFMUSIC's avatar
JFMUSIC
Aspirant
Aug 09, 2022

Mr70 Will not give better then 90 Mbps on Hardwire...

I have had an open ticket for weeks with tech support. And had no response to my last six emails. Has anybody else seen this issue and has there been any fix?   Or Am I returning yet again another...
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 15, 2022

JFMUSIC Our support team will be trying to contact you about this issue.

 

Thanks

DarrenM

JFMUSIC's avatar
JFMUSIC
Aspirant
Aug 17, 2022

Let me be clear, NO ONE Contacted me about this issue.

I found out this Morning the case was closed without contacting me or resolving the issue.

Three different representatives hung up on me this Morning.

 

Case No: 46287137

First call Hung up

Gerald passed me to:

yamine 30314299  Hung Up

hamid id 30269040 Hung UP

 

So far, this is Literally the worst Support experience I have ever had in my entire life!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 17, 2022

    Ok, Let me pass this on to NG and let see if we can someone to respond correctly. 

    • JFMUSIC's avatar
      JFMUSIC
      Aspirant
      Aug 17, 2022

      Thank you, I look forward to it.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 17, 2022

    Thanks for the case number I will escalate your issue.

     

    DarrenM

    • JFMUSIC's avatar
      JFMUSIC
      Aspirant
      Aug 17, 2022

      thanks