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Forum Discussion

Sandy21's avatar
Sandy21
Aspirant
Dec 09, 2023

MR80 Mesh Router Not Responding

Hello community,  Our Nighthawk Mesh MR80 router and MS80 satellites are not sending internet out.  The satellites initially would not broadcast WIFI.  After attempts of rebooting, power cycling, sy...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Dec 10, 2023
Sandy21 wrote:

The modem is UniFi GP-J240-0300.  Any suggestions to help us get our system working again would be much appreciated.

I can't find  anything useful in Googleland to tell me what that modem is. It finds mostly switches and PoE adapters.

 

Got a link to the details?

 

What I did find was a link or two suggesting that UniFi is into modem/routers.

 

Attempts to login to the router have not worked wirelessly or wired. 

That is suspicious. Sadly "does not work" is a poor diagnostic guide. What happens when you try to login to the router?

 

You say "get our system working again". Does that mean that it used to work?

 

Did your attempts follow the correct startup regime?

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.
The firmware version is v1.1.7.12. 

Your first move could be to install the latest firmware:

 

MR80 / MS80 Firmware Version 1.1.7.14 - NETGEAR Support

 

That came out about a year ago.

 


The internet is working up to the modem. 

It is what comes out of the modem and into the router that matters.

 

 

 

Sandy21's avatar
Sandy21
Aspirant
Dec 12, 2023

I really appreciate your interest in helping.  This is the first time I've chimed into a community thread.  We are genuinely hoping there is a fix to the problem rather than a replacement cost. Our satellite internet is routed from our ISP through their modem.  The correct modem model is UniFi GP-J240-030G. We plugged in our new mesh system 16 months ago. If the internet is slow throughout our home, which happens occasionally in our rural area with a family of 7, we power cycle the modem and reboot the router/satellites. This has been a successful quick fix.  This happens every three months or so.

 

Within the last few weeks though, one of the LAN wired satellites would not sync with the router and push WIFI to our devices. After following the procedures in the manual multiple times, including your procedure, attempts to restart, sync, reset to factory settings, and delete/reinstall app, still will not connect the router to the satellites.  Now the router does not connect to the internet or respond to the Nighthawk app. During the app "New System Setup" process, the final screen always displays, “router not found.” Consequently, the router will not allow us to login to it for a firmware update, which was the goal.

 

I directly connected to the MR80 mesh router by connecting a LAN line to it from my computer. No IP address or gateway IP address is provided from the MR80 when I do that.  And as mentioned, the Nighthawk app also can't connect to it. The internet works if we bypass the MR80 and wire directly into the ISP's modem.  What else can I provide you with?