NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bryvsspy's avatar
Bryvsspy
Tutor
Apr 16, 2024

MR80 no wifi connection

Hello,   I purchased a MR80 + 2 satellites in July of 2021. Since then, I've had the unit replaced 2 times and my 3 unit stop working this past weekend. The units simply stopped allowing me to conn...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 16, 2024

So do wired connections works thru the MR? 

 

So after the factory reset, and if you don't change the SSID name and leave it default along with maybe changing the wifi password to something like Password123, nothing will connect here? 

 

Using WPA2 and AES only right on the MR? 

What happens if you change this setting to NONE temporarily. Do any devices connect at all?

Re-enabled after testing this.

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

 

You'll need to contact NG support for additional help on this thru your support cases. 

 

Bryvsspy's avatar
Bryvsspy
Tutor
Apr 16, 2024

After a factory reset, initial default SSID and password, cannot connect to wifi. Hardwired, cannot connect to router 192.168.1.1 / 192.168.0.1 / routerlogin.net, nothing connects. 

 

I can't change to password as I cannot connect to the router. 

 

WPA2 default. 

 

Can you please supply customer complaint email address please. I am not willing to pay for support at this stage. As I mentioned I've already changed to the equipment twice, assumed shipping, purchased a UPS to prevent outages from affecting the equipment, I've spent enough on this router that should definitely be able to manage a power cycle without completely failing. 

 

please supply customer complaint email address.

 

Thank you,