NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
enifsieus
Jan 03, 2022Guide
MS60 Flashing White (MR60 + 3 Sat Mesh)
One of my satellites is suddenly non-functional. The LED goes briefly solid white on boot, and then starts flashing white ad infinitum. Holding reset for well over 30 seconds does not seem to do any...
FURRYe38
Jan 03, 2022Guru - Experienced User
So turn OFF all MS and take 1 MS and power it ON and sync the MS near or in same room as the MR?
Use the sync process. Press the sync button on the MR and MS and see if the MS will FULLY sync up...If you can get one to sync then turn this one MS OFF and go to the next MS and do same process for rest of MS units.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡
- enifsieusJan 03, 2022Guide
This is basically what I did before posting - 2/3 MS were re-synced just fine as I rebuilt the network. It's the 3rd and final MS that is in the flashing white state. I have tried it both remotely (where it has lived for roughly a year) and right next to the MR node and there is no behavior change.
I should also mention that these are all wired backhaul to begin with, and that I have tried all steps in general with ethernet both in and out.
- FURRYe38Jan 03, 2022Guru - Experienced User
So with out the other two MS being ON, turn them OFF, this 3rd MS will not sync wirelessly at all while near the MR?
Possible this one MS is not on same FW version as the others:
What you need to do is factory reset the MS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC.
Wire connect 1 PC to the back of the MS. Factory reset the MS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The MS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the MS 📡 to the MR.
- enifsieusJan 03, 2022Guide
Well, as I said initially, I have help reset for well over 30 seconds, and I don't see any indication of a reset/reboot/reset to factory defaults. It continues to sit there and flash white. A reboot does the same.
Is there a "no really, I wasn't asking" method to reset to defaults?