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Forum Discussion
MS60 Stuck With White Light
Hi all, Hoping a moderator or Netgear staff member can help here--the online support portal won't let me open a case and I couldn't find a working contact form. Setup: MR60 + MS60 mesh kit, p...
It sounds like you’ve already covered most of the standard troubleshooting steps, especially the factory resets, power cycles, firmware update, and Ethernet recovery attempt. The lack of any LAN link signal is particularly interesting.
At this point, it may be worth checking whether the MS60 is entering its normal boot process at all. If the LED remains solid white immediately after startup and the Ethernet port never establishes a link with a known-good cable, it could indicate a hardware or boot-level problem rather than a normal configuration issue.
Hopefully someone from NETGEAR support can confirm what the solid white LED and no Ethernet link indicate on the MS60.