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Weihan's avatar
Weihan
Follower
Dec 13, 2021

My mesh satellites are not working MR80

App version 2.13.0.79 Firmware v1.1.6.6 MR80   The satellites are always with orange light on, I tried moving them close to main router, reconnecting or resetting, but still not working
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 13, 2021

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Had the MS been connected before? 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡

 

Has a factory reset and setup from scratch been performed since last FW update?

 

Possible you might have problems with the MS being out of sync in FW:

https://community.netgear.com/t5/Nighthawk-Mesh-System/Nighthawk-MR60-satellites-won-t-stay-connected/td-p/2172855/jump-to/first-unread-message

Might need to get them up dated to same version as MS. 

 

There is newer FW available for the 80 series:

https://community.netgear.com/t5/Nighthawk-Mesh-System/New-MK8x-series-MR80-MS80-FW-v1-1-6-10-Released/td-p/2168315/jump-to/first-unread-message