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My MR60 Drops connection very frequently
Hello Netgear, My #MR60 is dropping connection very frequently (almost 2-3 times/hour). My WebEx keeps disconnecting I have read other support queries, I have tried giving static IP to 2 of my satt...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What devices do you have all connected? Wired and wireless...
How many MS do you have deployed as well?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Im using 1 and 40 here.
Any Wifi Neighbors near by? If so, how many?
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Thanks for your response.
The details are:
Firmware Version V1.1.6.122_2.0.58
Verizon Fiber and from their base modem I have a RJ-45 cable to MR60 router. There are no other modems involved. The speed of Verizon is 300mbps+ consistently when I do speed test.
I can buy CAT6 and try.
I have 2 MacBookPro, 3 other windows laptops, 3 iPhones, 2 TVs, bunch of other amazon/google devices connected (25 total but not all at a time).
I have 2 MS deployed. My home is 2100 sq ft but I have 3 floors. Technically, I don't need 2 MS deployed cause I don't have to cover width, and I guess 3 floor height is covered well. I even tried with no MS deployed. With or without MS deployed I am getting connection drops. My main MR60 is on the first floor, 1 MS on 2nd floor and the other on 3rd floor. I guess the distance between them would be say 20-30 feet. I kind of put them in the farthest corner of the floor.
5ghz was set to 153 earlier, I shall try 48 now as there is no AUTO option for me.
2.4ghz was set to AUTO earlier, I shall try 1 now.
There are two more homes nearby so 2 more wifi connections.
I see the following, please let me know if that is what you meant.
Thank you very much for your help!
There a model# on the ONT or modem here?
Does the front LED on the MR change to Amber when this happens or does it remain BLUE?
If this is happening with the MR only, there could be a problem between the MR and ISP modem/ONT.
Yes on the 40Mhz, uncheck the box and apply the change.
Try enabling MIMO as well.
You might update the MS to v124 then the MR lastly at some point:
Factory reset and setup from scratch...
Thanks again for your help!
Answers are next to your questions, please see below.
There a model# on the ONT or modem here? = I shall find that out.
Does the front LED on the MR change to Amber when this happens or does it remain BLUE? = I don't know that. I have to find that out.
If this is happening with the MR only, there could be a problem between the MR and ISP modem/ONT. = How would I know which one it is? I mean MS or MR? I shall buy CAT6 and try that as well.
Yes on the 40Mhz, uncheck the box and apply the change.
Try enabling MIMO as well. = Done and restarted. Let me see if I face connectivity issues. But it erased all my static ips.
You might update the MS to v124 then the MR lastly at some point:
Factory reset and setup from scratch... = Ok will do it later and let you know
sujoydc wrote:
Thanks again for your help!
Answers are next to your questions, please see below.
There a model# on the ONT or modem here? = I shall find that out.
Does the front LED on the MR change to Amber when this happens or does it remain BLUE? = I don't know that. I have to find that out.
If this is happening with the MR only, there could be a problem between the MR and ISP modem/ONT. = How would I know which one it is? I mean MS or MR? I shall buy CAT6 and try that as well.
MR. Either the MR is dropping a connection or the ISP service is dropping services to the MR.
Yes on the 40Mhz, uncheck the box and apply the change.
Try enabling MIMO as well. = Done and restarted. Let me see if I face connectivity issues. But it erased all my static ips.
You might update the MS to v124 then the MR lastly at some point:
Factory reset and setup from scratch... = Ok will do it later and let you know
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