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Forum Discussion
tfox20445
May 13, 2023Tutor
Netgear tech support for MR-60
Having an issue with my MR-60 mesh router and can't get any Netgear tech support. Only 90 days of support - you've got to be kidding me. Thinking of returning this router to Costco.
plemans
May 13, 2023Guru - Experienced User
Its pretty standard in the consumer networking gear to have customer support only free for 90 days. the warranty is longer.
Problem with support is you end up being an end-user's IT department when it usually isn't a router issue but whatever you're connecting it with. So its paid after they help you get it first setup.
Or you can use this free forum (most networking places have these too) to help with it.
But details are key like what the issue is in detail, what modem its connected to, firmware on the devices, etc.
The more you tell us, the better we can help.