NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New - MR80 / MS80 Firmware Version 1.1.7.14 Released
Security Fixes: 12/22/2022
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security/.
Bug Fixes:
Fixes the i...
When I installed this new firmware in January, both of my satellites stopped syncing with the router. I have been on 20 hours of phone calls with NetGear support (Level-1 and 2) over a period of 6 weeks and still do not have a resolution. They went through all the typical debugging protocols, and still the satellites will not sync to the Router. They have even sent me two RMAs and I am having the same issue with the new kits. Any ideas on what the problem is? NetGear gives up, and then simply sends me a new RMA. The definition of insanity is......
jvhermann wrote:
When I installed this new firmware in January, both of my satellites stopped syncing with the router.
Did your extensive troubleshooting include rolling back to the previous firmware?
They went through all the typical debugging protocols, and still the satellites will not sync to the Router.
Without knowing what you did, it is anybody's guess as to what they missed. In any case, tagging a ride on a different discussion may not be the best way to attract attention.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
