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New - MR80 / MS80 Firmware Version 1.1.7.14 Released
Security Fixes: 12/22/2022
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security/.
Bug Fixes:
Fixes the i...
When I installed this new firmware in January, both of my satellites stopped syncing with the router. I have been on 20 hours of phone calls with NetGear support (Level-1 and 2) over a period of 6 weeks and still do not have a resolution. They went through all the typical debugging protocols, and still the satellites will not sync to the Router. They have even sent me two RMAs and I am having the same issue with the new kits. Any ideas on what the problem is? NetGear gives up, and then simply sends me a new RMA. The definition of insanity is......
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS🛰️ to begin with depending upon building materials when wirelessly connected.
hhttps://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
jvhermann wrote:
When I installed this new firmware in January, both of my satellites stopped syncing with the router. I have been on 20 hours of phone calls with NetGear support (Level-1 and 2) over a period of 6 weeks and still do not have a resolution. They went through all the typical debugging protocols, and still the satellites will not sync to the Router. They have even sent me two RMAs and I am having the same issue with the new kits. Any ideas on what the problem is? NetGear gives up, and then simply sends me a new RMA. The definition of insanity is......