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Forum Discussion
Night Hawk MR80 Slow WiFi
I am experiencing the same issue with my MR80/MS80 setup. I did not have this issue previous to the current FW push of 1.1.7.xx.
I have tried all kinds of troubleshooting, factory resets, and...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR📡 and MS🛰️ to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What speeds do you see at the MR when the MS are turned OFF?
What wireless devices are you testing with?
Do wired speeds reporting same results?
What Firmware version is currently loaded?
The Latest available- 1.1.7.12
Cannot disable automatic updates for the FW.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Netgear CM1100; Xfinity
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Quality CAT6 cable is used between Modem and NG.
What is the size of your home? Sq Ft?
2300 SQ FT
What is the distance between the router and satelite
30ft. Issue did not occur with previous firmware version.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Channel 1 for 2.4
Channel 44 for 5
Have tried alternate channels and scanned for interference. No interference.
What speeds do you see at the MR when the MS are turned OFF?
MR Speeds are consistently around 680-700mbs of wireless; hardwired is around 940mbps.
What wireless devices are you testing with?
I have a plethora of devices being an IT professional,
Do wired speeds reporting same results?
Wired speeds are noticeable faster.
Also worth Noting that through the netgear application, checking the device that is connected to the MS, even though the device is connected to the 5GHz band, the link rate is significantly low. Currently the link rate of a device connected is 211Mbps.
Can you post screen captures of the MS connection rates and devices connected to the MS.
Did you do a full factory reset and both MS and MR and setup from scratch?
Full reset was done on both MR and MS.
Here is a screenshot of the MS i am currently connected to. You can see there are only a handful of devices and you can also see the link rate i was referring to.
Here is a screenshot of a current speedtest. It seems that the upload is accurate; only the download speeds are consistently considerably slow.
The latest (recent firmware) release notes state that a bug fix was in place for:
- Fixes the issue where the satellite fronthaul is down after switching to the 5G channel from the router
Wonder if this "fix" is actually causing issues.
Thank you for posting this.
Does the prior version of FW not have the disable Auto Updates for the system?Anything is possible on this. I've passed this onto NG for review.