Nighthawk AX3600 2.4 ghz no internet but 5 ghz and wired are fine

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Graffix wrote:

I am on the latest version of the firmware that netgear's auto update installs. I can get the modem information if needed but since 2.4 is the only thing not functioning there is definitely internet getting to the router.

Just trying to establish if there is a router built in to the modem is all here. Why we ask for brand and model info here. Please give details here. 

 

I think I am using the Custom SSID since the 2.4ghz and the 5ghz networks each have their own SSID.

 

I don't know what RBS stands for, if it is the number of satellites then it is 2. My house is 2400 Sq Ft and the satellites are over 30 feet away from the router.

Corrected my post. MS is satellite. MR is the main router box unit. 

 

I was using auto channels but tried setting the 2.4 to use 1 and 6 but neither resolved the problem. I live in a neighborhood where everyone has wifi so there are many wifi neighbors, but everything was working until a few days ago.

What channels are the neighbors using?

 

I have not done a factory reset as I would like this to be a last resort if all else fails. 

Lets give this a try since what you have done so far has not resolve this issue. 

I would reset and setup from scratch using a wired PC and web browser. After setting up, Leave the wifi default configuration for using a signal SSID name. Don't use a custom separate. Turn OFF the MS. Then check for 2.4Ghz with a device that will connect to it or check with a wifi scanner to see if you see the 2.4Ghz SSID broadcast.

 

If you don't then try setting a custom SSID name, make it a simple one. No special charaters in the same. Call it MK2 and the 5Ghz one MK5. Apply the setting then check for the 2.4Ghz signal.

 

 

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