Nighthawk Mesh MK62 Dropping Internet Connection

I just purchased the MK62 and am having the same issues. Wired working fine, Wifi says connected no internet. Also would like to say all Android wifi devices working fine. Linux wifi working fine. Only Windows 10 laptop is failing on wifi periodically. Wired connection to the Windows 10 laptop working fine. Windows 10 up to date and Netgear mesh router up to date. My 10 year old Linksys worked just a week ago.

Hello mrob, Jamma00785, & Cletus, 

May you try disabling AX and/or traffic meter to see if there are any improvements. 

Thanks,

Christian 

The traffic meter is off for me. And AX is now disabled. Christian_R 

So I have more info here to post. What I have found is the Windows 10 laptop is getting an incorrect ip address. When the laptop gets this "connected no internet" msg, the ip address is not in my network. So per Netgear support I am to force this MAC Address to have a fixed IP Address. No status to report on how this is working just yet.

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Cletus wrote:

What I have found is the Windows 10 laptop is getting an incorrect ip address. When the laptop gets this "connected no internet" msg, the ip address is not in my network.

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It's most likely not getting one - much more to does not receive an interface configuration from the DHCP server operating on the router. Windows 10 and many other decent OS fall-back to self-assigned Zeroconfig network addresses. from the 169.254.0.0/16 block. This indicates a connectivity issue between the computer and the router, or the computer with the satellite and the router.

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Cletus wrote:

So per Netgear support I am to force this MAC Address to have a fixed IP Address. No status to report on how this is working just yet.

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This won't help, unless you want the router assign always the same IP address to the computer/device based on the MAC address. Needless to say, this requires a reliable connection beteen coputer and router.

To add to this... I disconeected the satellite which I initially thought resolved the issue but apparemntly not. I get a Wi-Fi "Self-Assigned IP" error several times a day and either need to reboot the modem or turn the Wi-Fi off and back on to correct it. 

Hi mrob - Please send me a private message with your contact info and serial number. I'd like for our support team to reach out to you. 

Thanks,

Christian 

Well it been about a week now with no issues. The laptop is now getting a fixed ip address based on the mac address. The symtoms have dissappeared so I consider this workaround an acceptable solution. 

My wife and I are having the same issue with our Windows 10 computers. How do you reserve an IP address based off of MAC address?

Thanks

Hello teaston, 

May you try disabling AX to see if there are any improvements. 

Christian 

Hi Christian_R

How do I disable AX? I followed previous instructions found online, but I do not see the Check Box when I login to routerlogin.net

Thanks,

Tim

An update after 4 months of use. After the initial issue (windows 10 laptop getting invalid ip address for network) the router and satellite have been working fine. Just that one laptop had issues. Once I forced the laptop to a static ip address all has been well.

However, the other day the router had a red led and no device had any internet working. Netgear is now sending me a new router. At least that is happening, but at the moment I have my old linksys running openwrt just fine, but the satellite router is not connecting. Does anyone know what the default IP Address is of the satellite router so that I might manually configure it to my old linksys router?

Thanks in advance

I have been having the same issue as everyone else has been.  It seems to happen when you got from room to room, and the satetlitles pick up the connection.  One will show no internet connection through wifi, dropping it and reconnecting helps but if you go to another part of the house and the other satelillte picks it up, it drops again.  Have two people in the house and sometimes one will work fine and the other wont.  I check through the app on my phone and when the other is showing no internet connection, I can see it connected through the app with an ip address but it doesnt show an internet connection on the phone.  When I first got it we had no issues, then got the firmware update of V1.0.4.96_2.0.41 and all the sudden any wifi device will do this if its one that you can move from room to room.  Extremely disappointed in this and the proposed suggestions of turning off AX, as many mentioned what was the point in upgrading to these capabilities when you have to turn it off to make it work.  I have my devices already with static ips assigned and still get the same issue.  Unfortunate for me I threw away the box already as I have had many netgear routers over the years and never had as many issues as I have had with this one and the random no internet connection.  

Im thinking that since this issue has been going on now since February, it definitely does not sound like Netgear is likely to fix the problem.  Will be contacting Costco where I bought it through to see if I can return it without the box which they are usually good about.  This "New" mesh router has turned out to be complete garbage.  I should have kept my older model Orbi instead but was having a lot of issues with neighbors on the same channel, tried changing channels and since there was limited channel availability I thought this was a better way to go, but clearly not.  

Retired_Member - If you've contacted support, may you provide me with your case number(s). I can assist with having your case escalated. 

Regards,

Christian 

I am not eligible for the 90day premium support but from what I have seen the support was not helpful or supportive at all for anyone. Its just tu rule out standard problems but nothing beyond recognizing that there is asctually a problem with the router software itself.

I can play ping pong on my end. When I put my old router back I have stable internet for a week. When I then switch it between 2-48h I have to powercycle the router due to 1) DHCP server crash (169 IPs suddenly) or 2) internet stops working until I power cycle or 3) cannot remotely control the TV or smart speaker with youtube, spotify, amazon primer, apple TV ...

It would be reallt appreacited (I think speaking for everybody on this thread) if this problem would be properly addressed by the Netgear support team independent of customers and proactively on the router software.

Thank you very much for moving this constructively forward.

 Dennis

Hi Christian_R ,

any updates on your end if this is a recognized problem that will be fixed as it seems to be a general problem?

For the moment (!) I have AX turned off but the reason for having a Wifi 6 router is to use it (and OFDMA).

Thank you for getting back to me on the status.

 Dennis

Retired_Member If you're really wanting ofdma, I'd take a look at this. 

https://www.smallnetbuilder.com/wireless/wireless-features/33222-does-ofdma-really-work-part-1?start=1

https://www.smallnetbuilder.com/wireless/wireless-features/33223-does-ofdma-really-work-part-2

Thanks plemans 

In general this is advertised as having wifi6 and ofdma -- but it seems that there are many problems with it and netgear is not acknowledging that there is a general problem -- this would be the first step so that everybody can even choose if  you want wifi6 and ofdma or rather turn it off.

Cheers.

 D

I don't think the ofdma issue is isolated to netgear. Its just not showing a whole lot of current speed improvement and maybe manufacturers aren't putting the extra resources into getting the AX issues resolved. 

And the AX issues aren't isolated to netgear either. I've tried  both arris and linksys and they haven't been smooth operating on all their devices. Its a new spec and its going to have issues. 

But the continued contact does help netgear see whats going on and devote resources to it. 

Retired_Member - Send me a private message with your email, contact info, and serial number and I can have our support team reach out.

Christian 

Hi Christian_R 

I will send you a PM.

But would it not make sense to as well address this so that people would not things are taken care on?

Thanks

 Dennis

Hi Dennis,

Any news from your side? Any solution from Netgear? I have here a paper weight device waiting for any kind of solution. I had to buy a cheaper TP-Link Deco Mesh, that is working fine (and 100% stable) since then. But I'm still waiting for a solution.

Luciano

No clear solution so far.

Router and satellite were reset and debug mode is turned on to track down the system -- as I had some issues (next morning the internet was gone - red light) and I had to reboot I still need to send some additional information out.

The weekend gave me a stable system - if it is really another round of firmware upload and reset I would be very surprised but we'll see if the first debug report will help.

Best.

 D