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Forum Discussion

mrob's avatar
mrob
Guide
Feb 11, 2020

Nighthawk Mesh MK62 Dropping Internet Connection

I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
Formozo's avatar
Formozo
Tutor
Mar 30, 2020
I’m doing exactly what you’ve suggested In the posts before. Disabling AX and setting fixed IPs for every device. Just to let you know, I‘m using only Apple products (iPhones, iPads and MacBooks) and my router is using the latest firmware. Let’s see what will happen. Thanks!
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 01, 2020

Hello Formozo, 

 

Welcome to the community! Have you gotten a chance to get in contact with our support team? Newly purchased devices are provided with 90 days of complimentary support. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

  • Jamma00785's avatar
    Jamma00785
    Star
    Apr 01, 2020

    I would recommend going ahead and taking it back Formozo   I have had a case open since 2/24 and still haven't heard anything.  I have taken mine back and purchased a single Asus ROG router and it has had a stable connection and covers further than the NightHawk mesh with the satellite.