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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection rand...
Hi! I opted for the AX1800 MK63 (the 1 router and 2 satellites configuration) and I'm experiencing the same issues as the others. The system offers strong signal and verry high speeds but every 1 hour or 2, the internet keeps dropping. Make it very unreliable product. I disabled the AX option and now it appears to be working better but signal strength and internet speeds suffered massively with this change. I am really disappointed with this product and feel insulted for buying such a mediocre product. I wanted to invest in wifi 6 system to be feature proof and to fill the gaps of my home. But instead I feel like bought a big bag of problems. Turning off AX is not an acceptable solution since the AX functionality is the main selling aspect of this system. I will keep the system for a week to see if an update corrects the issue. If it's not fixed within a week the system is going back to the store.
If you read the thread history, this was first reported on 02/11 and almost 3 months later, we still have no resolution.
I would recommend going ahead and taking it back. As i replied back to another user- I have had a case open since 2/24 and still haven't heard anything. I have taken mine back and purchased a single Asus ROG AX router and it has had a stable connection and covers further than the NightHawk mesh with the satellite. Additionally its designed up to accept satelites to become a mesh network id you need to add them on.
Hi learsuaga,
I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info.
Thanks,
Christian
Same here. I bought the MK63 just 2 days back. This monring wifi wasn't working. Only ethernet connections were working. I have 2 kids both in college studying from home. I can't take the time to troubleshoot problems.
Like most others I bought this system to future proof my home but I had to revert to my Orbi RK22.
Looks like I'm going to have to return the MK63.
I find is stunning that Netgear released this system in such a buggy state.
